Shipping policy

1.0 DELIVERY

1.01 To the United Kingdom
The Royal Mail is used to send all orders within the UK

1.02 Outside of the United Kingdom
Your order will be initially processed by the UK’s Royal Mail who will then forward it to the postal or delivery service for delivery in the destination Country.

Orders will be sent using a tracked service. 

1.03 Delivery delays
ZingaBoo cannot be held responsible for delays to the delivery of a Customer’s order once the order has been entered into the Royal Mail postal system.

1.04 Lost Post
If the items ordered by the Customer are not received within 25 working days of the date the goods were posted, the Customer must notify ZingaBoo customer services team of the non-delivery within 28 working days of the date the goods were posted.

All notifications of lost post will be forwarded to the Royal Mail, who will investigate the issue.

1.05 Internal Postal Systems
ZingaBoo cannot be held responsible for items that are lost in internal postal systems once the order has been delivered by the relevant shipping provider to the delivery address provided by the Customer.

1.06 Delivery Address Errors
Zingaboo cannot be held responsible if the delivery address supplied at the time of ordering contains errors/omissions or is incorrect.

1.07 Country-Specific Matters

Non-UK deliveries
Refunds will not be made for lost orders if the postal option selected at checkout was a non-tracked delivery service.

It is the customer's responsibility to pay any import duties levied/charged by the receiving Country's customs or postal authority. If customs duties/levies are not paid by the buyer and the package is returned to Zingaboo, no refunds will be given.

USA - all orders are sent with the 10% tariff pre-paid.