Terms of service

1 - Placing An Order

1.01 Essential ordering information required
1.02 When is an order deemed to have been made?
1.03 When is an order deemed to have been accepted?
1.04 Can my order be refused by ZingaBoo?
1.05 Do I get confirmation of my order?

2 - Delivery

2.01 To the United Kingdom
2.02 Outside of the United Kingdom
2.03 Delivery delays
2,04 Lost Post
2.05 Internal Postal Systems
2.06 Delivery Address Errors
2.07 Country-Specific Matters

3 - Returns
4 - Damaged / Missing Items
5 - Product Colours & Pricing
6 - Definitions

1.0  Placing An Order

1.01 Essential ordering information required

At the time of ordering you must provide:

– an e-mail address which is valid. Failure to provide this may result in your order not being dispatched.
– A valid delivery address within a country ZingaBoo ships to.

If customisation/personalisation of a product is required you must check everything is correct prior to submitting the order. ZingaBoo will not be held responsible for any errors or omissions made by the Customer at the time of ordering.

Don’t use special characters and/or symbols in any text used for customisation/personalisation as some of the fonts used in designs cannot replicate these special characters.

If you use these special characters ZingaBoo cannot be held responsible for the characters not being printed correctly. If in doubt please contact our customer services team for advice.

1.02 When is an order deemed to have been made?
A Customer is deemed to have placed an order when they have selected goods from the online store at the website, using the online checkout process and successfully paid for the order.

1.03 When is an order deemed to have been accepted?
ZingaBoo’s acceptance of an order only occurs when the order placed by the Customer is dispatched.

1.04 Can my order be refused by ZingaBoo?
Yes, under these conditions:
(a) Where goods are not available (due to supply or manufacturing issues)
(b) Where ZingaBoo cannot obtain authorisation for the payment details provided by the Customer
(c) Where ZingaBoo believe that the credit/debit card transaction has been made fraudulently
(d) If there has been a pricing or product description error
(e) If the order is to be delivered to a country ZingaBoo do not ship to.
(f) If a Customer’s order for customisation contains content which ZinagBoo believes falls under one of the categories listed under Categories in the Introduction section above.

1.05 Do I get confirmation of my order?
ZingaBoo will send the Customer an order acknowledgement by email (to the email address provided by the Customer during the online ordering process), detailing the products the Customer has ordered.

 

 

 

 

DAMAGED / MISSING ITEMS

Damaged Items
If upon receiving your order, you find that an item(s) is damaged you must contact ZingaBoo customer services within 48 hours of receiving your order, explaining what the damage is. Photographic proof of the damage will be requested.

All packaging and contents of the parcel must be kept. Failure to keep these may result in a claim being rejected.
A like for like replacement item(s) which will be shipped free of charge, or a refund for the damaged item.
 
Missing / Incorrect Items
If upon receiving your order, you find an item is missing or you have received the wrong item (this happens very rarely) you must contact ZingaBoo customer services within 48 hours of receiving your order, explaining what is missing /incorrect. 

Product Colours & Pricing

Colours
When ordering online, the colours of products you receive may be slightly different to that you saw whilst ordering online.
Each computer monitor/device is calibrated differently, so this is beyond our control.

ZingaBoo can not be held responsible for such colour differences.
If colour is important, you should contact ZingaBoo’s customer service team prior to ordering to request colour samples.

Pricing Of Goods
Every effort is made to ensure that prices shown on the ZingaBoo.com website are accurate at the time orders are placed.

If an error is found, ZingaBoo will inform you of the price discrepancy as soon as possible and offer you the option of reconfirming their order at the correct price or cancelling their order.

If ZingaBoo does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified of the cancellation by email.

Any monies paid for such cancelled orders will be reimbursed.

DEFINITIONS

Categories = Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience